No Hidden Charges | No False Promises
Our Scope of Services
Here Hotel will be considered as Accommodation; including all stays (Hotels, Rooms, Resorts, Houseboats, Cruises etc).
- It is just a quote; no reservations are held yet. Hotels, vehicles & rates, all are subject to availability at the time of Bookings.
- Rates are not valid during Peak Season, Summer vacations, festival season, Weekends, Diwali, Christmas, New year etc.
- The vehicle will be as per the Number of Persons or as confirmed at the time of booking.
- The Vehicle will be allowed up to parking points & the last possible points. (Subject to road & govt. conditions).
- Vehicle: point-to-point basis; as per Itinerary per day per destination with a night stay there or return to origin as per Itinerary.
- Vehicle: Disposal basis; as per Itinerary 08 hours in the daytime, per day per destination with a night stay there or return to origin.
- No vehicle service on Leisure Day.
- Travelling as per itinerary and last day we count as drop only if the client does any sightseeing on last day, it will be extra.
- We are a Booking company on behalf of you, sometimes it happens that we didn’t get all the hotels or vehicles mentioned in Quotation at the time of Bookings for so many reasons. In that case, whatever will be available options & rates will be applicable to you.
- Before booking, please check the hotel inclusions, amenities, please refer to their websites.
- For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
- The Tour cost is valid as per the Number of Travellers mentioned in Quotation paying/travelling together.
- After Package Confirmation, if the client cancels the tour for any reason, Consultation & Service charge is applicable because sharing our Knowledge, Experience & Time Invest are the main parts of our Services & business.
- Nainital: If Hotel is on Mall Road then there will be no Vehicle service for Hotel Pick up & Drop, you can hire Cycle rickshaws on your payment or just by walking.
- Mussoorie: If Hotel is on Mall Road then there will be no Vehicle service for Hotel Pick up & Drop, you can hire Cycle rickshaws on your payment or just by walking.
- Accommodation on a twin/triple sharing basis as mentioned in Quotation/Bookings or similar category hotels.
- Complimentary use of the hotels any recreation facility as per hotels terms & conditions. (Subject to availability)
- Land transportation (if you have chosen) from pick up till drop, Station to Station or Airport to Airport or as per round itinerary trip and local sightseeing as per the itinerary by individual Vehicle as per family.
- Vehicle cost includes fuel charges, Driver allowance, Toll Tax & Parking as per Itinerary, which is applicable on the day of quotation.
- Flight fare (Airfare) / Railway Tickets
- Entrance tickets to attractions, gardens, monuments or optional tours.
- Additional Taxi/ponies/gondolas etc. direct payable by travellers at particular places.
- Extra Heating in Hotels, Camps etc.
- Medical & travel insurance
- Any expenses of personal nature like tips, phone calls, internet, games, sauna, steam, Jacuzzi, laundry, extra vehicle hire, bar, room heaters, discotheque or Pony/horse rides, boat rides, safaris, rafting charges, skiing/skating, and cable car/ropeway rides, etc.,
- Extra food or beverages ordered or taken in the hotel restaurant or room
- Mussoorie: Ropeway to Gunhill (Cable car Trolley)
- Mussoorie: Lal Tibba Scenic Point by Union Car
- All optional items & Anything not included in tour inclusions
- It is advisable that every traveller should do the Travel Insurance before the tour starts.
- Holiday Basket will not be responsible for any loss or damage to the person, Health, life issue, property, luggage etc. of the tourist due to an accident, theft, natural calamities or other mishaps/unforeseen reasons.
- We will not be responsible for any Refunds or other arrangements due to flight/Cruise delay, cancellation, reschedule or any unutilized or MISSED services etc.
- If for any reason, you cancel the booking, 10% cancellation charges will be applicable.
- If booking gets cancelled due to any reason. In that case, we can only refund the amount once we get a Refund from the Hotels & vendors. If the Hotels & vendors offer us the Credit Note, then we are bound to provide you with the same.
- In peak season (example: long weekends, festival season, summer vacation, etc.) most of the hotels & vendors charge 100% cancellation. we are a booking company only on behalf of you, It depends on the hotel & vendors policy.
For more information about cancellation policies, please contact our sales/reservation executive.
- There will be no refund, in case you early-check out from the Hotel before the utilization of the full duration of the reservation & services, No Refund will apply in that case. (In the case of the medical condition it entirely depends on hotel policy).
- Any special request such as adjacent rooms, interconnecting rooms, room on the same floor, king size/double bed, early check-in, late check-out, smoking non/smoking rooms, etc. is subject to availability upon check-in of the guest and is at the hotel’s discretion and may be extra chargeable by the hotel.
- If the booking is more than one room in the same or all Hotels in a different destination, possibly that room should be on differences in the sense of floor, location, room size, amenities, facilities, etc. (Depends on hotel structure) even in the same category of rooms booking also.
- Early check-in/late check out is subject to availability of rooms and chargeable by the hotel.
- Room category upgradations will depend on the availability of rooms and as per hotels terms & conditions only.
- Room Heater/AC available in the hotel with an extra cost bared by the guest directly (Depends on hotel policy and terms)
- Guests can’t compare the rating of hotels in hill station areas or tourist spot areas with business city or business class hotels.
- A refundable deposit is to be paid at the Hotel, Cruise & at all places as security at the time of check-in against Drinks, cookies, Mini Bar, telephone calls, Locker etc. to be paid by client & to be collected by the client directly, we will not be responsible for any issues.
- The standard check-in time is 1500 hours and check out time is 1100 hours.
- The information regarding the Hotel, Location, Category, facilities of the hotel is based on the information available, however, HOLIDAY BASKET Nagpur will not be held responsible for variation if any.
- All guests are requested to satisfy themselves with a Vehicle or driver within the minimum duration of time. If you find any significant issue in a vehicle like a carrier, a/c, wheels, seating capacity or any other things, please inform our operation department on the spot without wasting time.
- AC will operate on hills with additional cost.
- Any Hike up in Fuel cost & changes in taxes structure etc. after the date of quotation and even after booking will be charged extra on the actual number of changes and bared by guests either well in advance or on direct payment basis.
- We are organizing the Vehicle according to the number of paying passengers only unless specifically mentioning the child in travelling schedules. Please clarify the total number of passengers, including infants and child at the time of booking only; the Vehicle will be suggested and scheduled as per the given information only. At last moment no replacement of Vehicle will be possible or allowed.
- Kindly be in the lobby or be at Pick up point as fixed, 15 minutes before the scheduled time as transport will not wait if you will be late, whatever may be the reasons. No refund for missed connections.
- Please reconfirm your tour/transfers pick up time, at least one hour prior with our local company or Driver for a smooth tour. All the transport arrangement is on a point to point drop basis and not on disposal. Hence driver will not wait beyond a certain time.
- All transfers without a portage service.
- SIC stands for Seat-in-Coach i.e., Guests will share the vehicle with other tourists staying in different Hotels.
- Driver and vehicle details will be forwarded on your contact mobile numbers which will be given at the time of booking; it will be sent to the guest 12 hrs. prior to your first arrival points by our software systems. Guests are requested not to take follow up for the vehicle details and driver details.
- It is possible that the details which are forward to you can be replaced or changed at the last movement due to any technical reason or any of the right also.
- Ideal timings of use of Vehicle will be for 08 hours from 8:00 AM approx till 08:00 PM only for all ideal transfer and main mentioned sightseeing only, (In an emergency case it will be flexible also depends upon the driver).
- No amendment is possible or permissible for any reason once the Tour itinerary or package is confirmed or Bookings are done, if any Cancellations or amendments of booking is subject to the rules & regulations of the Hotel, Cruise, Airlines & Service Provider Companies, our service charges are concerned by hand on such amendments & cancellations.
- We reserve the right to modify the itinerary at any point, due to reasons including but not limited to Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels/flights, cancellation/re-routing of flights, closure of / entry restrictions at a place of a visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
- Please ensure that there are no damages done to the hotel room, Cruise cabin, Transport vehicle during your stay & Tour since the same would be charged to you directly by the concerned person/company.
- We cannot be held responsible/liable for any delay, deficiency, injury, death, loss or damage, etc. occasioned due to the act or default of such service providers, their employees or agents.
- Tour cost does not include telephone charges, meals (excluding as in includes), wines, mineral water, Drinks/cookies kept inside the small refrigerator in your room, optional tour charges of oxygen Cylinder, Overseas Travel Insurance, Laundry, any porter charges, expenses of Personal nature, Tour Escorts etc
- Any kind of issue faced during the tour is compulsory to be intimated us during that time of tour only so that it can be sorted out or rectified if possible. After completion of the tour, we will not be liable for any kind of Refund, Compensation etc, if any.
- According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Cards, Driver’s License, Voter Card, Passport. Without a valid ID, the guest will not be allowed to check-in. Note- PAN Cards will not be accepted as valid ID cards.
- Holiday Basket will not be responsible for any loss, whether the immigration department deports the traveller for any reason or any other issues arise in Immigration within India or in any other country.
- We had booked flight tickets, cruises, hotels, sightseeing’s, Visa applications & all land arrangements as per your instructions & with your concern as a Booking company. Check all the documents carefully, if you found any errors, inform immediately before leaving your home town so that it can be rectified after that we will not be responsible.
- Each tour passenger is responsible for his or her own valid passport and Identification. Holiday Basket will not be responsible for any problems caused to travellers who are detained by security due to invalid identification, official rejection by customs or immigration. No refund or rearrangement service if any delay by official inspection or detention by Immigrations.
- If you cause any injury or damage affecting the service provider, then you may be liable to the service provider. If the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
- Our Company only acts as an agent of the hotel & supplier company & booked all things as per your instructions & directions, concerned and bears no responsibility.
- Any increase in Govt. taxes, port charges, local taxes, etc are subject to change without prior notice & will be borne by travellers.
- We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, the shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during your tour.
- Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in Nagpur.